Refund policy

🔁 Returns & Refunds Policy

Effective Date: 11//1/2025

At Just Hope Healing Center, we stand behind the quality of our products and your satisfaction. If something isn’t right, we’ll do our best to make it right.

✅ Return Eligibility

We accept returns on most unopened, unused products within 14 days of delivery.

To be eligible for a return, items must be:

• In original packaging

• Unused and undamaged

• Accompanied by proof of purchase

Please note: Certain health-related items, supplements, or custom orders may be non-returnable for safety and hygiene reasons.

💸 Refunds

Once your return is received and inspected, we’ll notify you of approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Refunds are issued for the product cost only. Shipping fees are non-refundable unless the return is due to our error.

🔄 Exchanges

Need a different item? We’re happy to help.

❗ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 business days of delivery:

📧 admin@justhopehealingcenter.com

📞 805-601-5366

We’ll make it right—either by replacing the item or issuing a refund.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error.

We recommend using a trackable shipping method for your protection.

📬 How to Start a Return

To initiate a return, please email us at admin@justhopehealingcenter.com with:

• Your order number

• Reason for return

• Photos (if applicable)

We’ll respond within 1–2 business days with next steps.